COMPLAINTS PROCEDURE

LB Navana is committed to providing the highest standard of service to our clients and customers. However, from time to time, despite our best intentions, things may go wrong. When this happens, please let us know as soon as possible and we will deal with the matter properly and promptly.

STAGE

ONE

STAGE

TWO

STAGE

THREE

Further Information

  • Property Redress Scheme https://www.theprs.co.uk/Complain
  • Financial Ombudsmen Scheme https://www.financial-ombudsman.org.uk/consumers/how-to-complain